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LIDS WEBSITE FAQ
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We are continuing to work on the site to add products and features to bring you a premium online and in-store shopping experience. |
What are Lids Rewards? How do I earn them, where can I use them and how long are they valid?
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- You can earn points on every purchase you make at a Lids store or online at Lids.com. Once you earn 1000 points, those convert into a $10 reward.
- Rewards are valid for 60 days from time issued.
- Rewards can only be used in-store. These are valid at Lids, Locker Room by Lids, Fanzz, Just Sports, Hat World, and Lids Boutique.
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What is the difference between pending points & earned points? How does the point system work? |
- When you make a purchase the points you earned are listed as Pending Points. These become earned points 30 days after purchase.
- Once you have earned 1000 point, those are converted into a $10 Reward.
- Once converted, those 1000 points will be subtracted from the earned total.
- Free members earn 5 points per dollar spent.
- Premium members earn 10 points per dollar spent.
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Why isn’t my 20% off discount working online? I used to just add things to my cart & it would apply automatically. |
- You’ll get your personal monthly discount code sent to you via email at the start of each month.
- On the new Lids.com, you will need to apply the Access Pass Discount code in the cart before making your purchase. You will need to do this each time you checkout.
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I didn’t receive my discount code this month? I have never received it. |
- The first step is to make sure that you check your Junk/Spam folder to see if it went there.
- If it’s not there, you may have opted out of Lids emails in the past. You’ll need to sign back up to start receiving emails again. Email our customer care line (customercare@lids.com) or contact us on Social media for help.
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Why can’t I log in to the website, what’s going on? |
- When the new website launched, it reset all accounts. You will need to use the “reset password” feature to get new login credentials.
- If that still doesn’t work, you’ll want to create a new account using the same email address you used to sign up for Access Pass.
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What is going on with the App? I can’t log in, I can’t see my points and I can’t shop! |
- We no longer support an app. To check your points, please check the blog.lids.com.
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I can’t see my points or purchases made before last March on my account? |
- Your point totals are no longer visible on the website. You will not find your earned points, pending points or rewards totals on Lids.com
- You can find your pending points and earned points totals at the top of Lids emails.
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Why are there exclusions on certain items? Why doesn’t my code work on everything? |
- Certain products on Lids.com are not eligible for the Access Pass 20% discount.
- These items are typically new releases, special event products, items on sale, or limited releases.
- There are fewer exclusions on these products when shopping in store.
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What’s up with the Birthday Gift? Do I get some kind of reward on my birthday? |
- During the month of your birthday, you can visit any Lids store and provide the code BDAY. Once your birth month is verified, you’ll be able to get a free one-stitch text embroidery.
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Can I still shop in-store? |
- Yes, of course! Our Lids stores strive to be your destination for the hottest trends in headwear, including a wide selection of exclusive caps.
- Your Access Pass Rewards will be redeemable in-store, with over 1,000 locations to serve you.
- We are the HOME OF THE FITTED. Come in-store and let one of our headwear experts help you find the right size and style for you.
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