Store Spotlight

Each week we receive comments from customers that praise and recognize our store associates for the superb customer service received while at one of our many LIDS stores.  We truly appreciate those who are working so hard to help their customers and we want to share their successes.  We have so many great stories to tell, you can bet this will become a regular feature.

Please join us in recognizing these awesome LIDS employees for their effort and dedication to customer service.  Now, without further adieu, our Store Spotlight…

Daniel P., Assistant Manager
Store 6326 Del Amo Fashion Center – Torrance, CA
“He was very understanding of my situation, and helped in creating customized hats for the recent passing of my Grandmother.  His respect, diligence and work ethic greatly reflects the epitome of what customer service stands for! ”

Lucas G., Assistant Manager
Store 5665 Washington Square – Tigard, OR
“I am a senior citizen and I was treated excellent by Lucas.  For my age, I am very much an alternative person, but he totally made me feel at home.  Next time I need a lid, this will be the store I will go to.”

Britt C., Store Manager
Store 5830 Aventura Mall – Aventura, FL
“Britt gives myself and several of my colleagues expert service each time we visit her store.  She gives a level of competency, class and professionalism to her job as well as knowledge of product, presentation to the customer, helpful assistance, genuine personality and extreme pride in her employer.  She makes each visit an enjoyable experience for me, making me a steady and loyal customer for Lids.”

Matt S., Store Manager
Store 5232 Bangor Mall – Bangor, ME
“Matt was a great help when I needed to order a hat for my boyfriend.  He has a great sense of humor and made my experience more enjoyable than I would have expected.”

Thank you, Daniel, Lucas, Britt and Matt for taking the time to show your customers a true LIDS experience.  GREAT service really does matter!  A BIG thanks to ALL of our hard working associates who continue to make a difference.  Keep up the good work!

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Are you a customer who wants to praise an associate for the service you received?  Or do you have ideas on how we can better serve you?  If so, leave a comment here on the LIDS Blog or send us a message via our Contact Us page at lids.com.